top of page

PRIVACY POLICY

Novai Privacy Policy


Effective Date: 12/11/2024

​

About This Privacy Policy​

This Privacy Policy outlines how Novai, Inc. (“we,” “us,” “our”) collects, uses, and protects personal information. This policy applies to individuals who interact with our websites, products, services, and customer communications. This includes visitors to our websites, personnel associated with our clients, prospective clients, business partners, and anyone contacting us via social media platforms. This Privacy Policy does not apply to the personal information of our employees or former employees.

In this document, the term “personal information” refers to information that can identify an individual, either directly or indirectly. This includes information such as a person’s name, contact details, and other information related to their professional or business role. We may also collect “business contact information,” such as work phone numbers, email addresses, and office addresses.

​

Personal Information We Collect and How We Collect It​

We collect personal information in the following ways:

  • Website Forms: When you use forms on our website to contact us, request a quote, or sign up for our newsletter, we may collect your name, email address, company name, and other relevant details.

  • Order Information: We collect the name, contact information, and payment details of individuals placing orders through our website or directly with us.

  • Customer and Business Partner Relations: In the course of business transactions and relationships, we collect personal information from clients, suppliers, service providers, and business partners.

  • Social Media Interactions: If you contact us via social media platforms, we may collect personal details from those interactions.

​

How We Use Personal Information​

We use the personal information we collect for the following purposes:

  • Providing Services: To respond to inquiries, fulfill orders, and communicate with customers about their business relationships with us.

  • Marketing and Communication: To send information about products, services, or updates based on your communication preferences.

  • Business Operations: To maintain records of sales, respond to inquiries, provide customer support, and manage our business relationships.

  • Improving Our Services: To analyze trends, optimize user experience on our websites, and gather aggregate information for internal business purposes.

  • Legal Compliance: To comply with applicable laws and regulations and detect fraud or illegal activities.

​

Sales and Disclosure of Personal Information​

We do not sell personal information to third parties. However, we may share personal information with vendors and contractors who assist us in performing business functions, such as processing payments or fulfilling orders. These third parties are required to safeguard your information and use it only for the purposes of delivering services to us.

We may also share personal information when required by law or to comply with legal obligations, such as responding to law enforcement inquiries or protecting our rights.

​

How Long We Retain Personal Information​

We retain personal information as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, we may securely delete or anonymize the information.

Information About Children

​

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.

​

Tracking Technologies​

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These tools allow us to analyze website traffic, improve the user experience, and gather aggregate information for internal use. We may also use third-party services, such as Google Analytics, to analyze website traffic. These tools do not personally identify individual users.

​

Payment Information

We process payment information using secure, encrypted systems in compliance with data protection standards. Payment card information is not stored by Novai after the transaction is complete.

​

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

​

California Consumer Privacy Act (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These rights include:

  • Right to Know: You can request access to the personal information we have collected about you.

  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.

  • Right to Opt-Out: You can opt-out of the sale of your personal information, although Novai does not sell personal information.

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

​

Contact Us​

If you have any questions about our Privacy Policy or wish to exercise your rights, please contact us via email at privacy@novai.bio.

​

This Privacy Policy is subject to change, and any updates will be posted here with an updated effective date.

bottom of page